FAQs

1. How can I contact you?

You can reach us via email at cozbabyofficial@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

2. How long does it take for my product to arrive?

Delivery times may vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and shipping can take an additional 5-14 business days depending on the destination.

3. From where is my product shipped?

Our products are shipped from various locations depending on the supplier. We strive to ensure that your order is fulfilled from the nearest warehouse to minimize shipping times.

4. Can I get a refund on my product?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please contact us to initiate the process.

5. What items are non-returnable?

Certain items cannot be returned, including perishable goods, custom products, and personal care items. If you have questions about a specific item, please reach out to us for clarification.

6. How do I initiate a return?

To start a return, please contact us at cozbabyofficial@gmail.com. We will guide you through the return process and provide you with the necessary instructions.

7. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

8. Can I exchange my product?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and place a new order for the desired item once the return is accepted.

9.Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be certain restrictions and additional fees for international orders. Please check our shipping policy for more information.

10. Are there any shipping fees?

Shipping fees may apply based on the selected shipping method and your location. You will be able to see the shipping costs during the checkout process before finalizing your order.